Shipping policy
At PINARLORA, we want to make getting your order as simple as possible. Below you’ll find information about order processing, shipping times, tracking, and deliveries to our currently supported destinations.
Order Processing
Orders are typically processed within 1–2 business days after they are placed.
Orders are processed and dispatched Monday through Friday, excluding public holidays observed by our fulfillment center in Guangzhou, mainland China.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Rates & Delivery Times
Shipping times shown below begin after your order has been dispatched.
We currently ship to the United States, United Kingdom, and Canada. Shipping rates and free-shipping thresholds are shown in the checkout currency for each destination.
| Destination | Transit Time (After Dispatch) |
Standard Shipping | Free Shipping |
|---|---|---|---|
| United States | 10–15 business days | US$6 | Orders of US$59+ |
| United Kingdom | 10–15 business days | £5 | Orders of £45+ |
| Canada | 12–15 business days | CA$15 | Orders of CA$85+ |
No additional import charges at delivery: Any applicable import duties, customs fees, or related cross-border charges are handled by PINARLORA. Customers will not be required to pay additional charges when their order is delivered.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking information.
Please allow some time for tracking updates to appear after your shipping confirmation is sent. Tracking activity may not update immediately while a package is moving between international and local carriers.
Shipping Delays
Estimated delivery dates are not guaranteed.
Occasional delays may occur because of carrier congestion, customs processing, severe weather, holidays, peak shopping periods, or other circumstances outside our control.
If your order has not arrived after the estimated delivery window, please contact us at services@pinarlora.com and we’ll help you check its status.
Lost, Stolen, or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, contact us at services@pinarlora.com.
Our support team will work with the shipping carrier to investigate the shipment and determine the appropriate next step.
If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking around the delivery location and with household members, neighbors, or your local carrier.
PINARLORA cannot guarantee replacement or reimbursement for packages confirmed as delivered, but we’ll review each situation individually and do our best to help.